Frequently Asked Questions

Everything you need to know about shopping with UNIT 1.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact. Please visit our returns portal to initiate a claim.

Which payment methods do you accept?

UNIT 1 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.

How can I contact customer support?

Our support team is available Monday through Friday via email at support@unit1.com or through our live chat feature located at the bottom right of your screen.